EUROSTAR passengers were stranded for more than five hours after a London-bound train got “stuck on the tracks”.
Angry travellers took to social media today, claiming they were left without help and working toilets for hours.
The Eurostar train was bound for London[/caption]
A band tried to lift the spirits of stranded passengers[/caption]
Others complained that the lack of air con and ventilation on stifling trains was taking its toll on passengers.
The train is believed to be stuck by Guines which is close to Calais.
One passenger told of paramedics onboard, treating people who have become unwell.
The operator said in a statement to one traveller: “We’re sending a replacement train to take you to London, which should arrive shortly. You’ll need to leave the train.
“For your own safety, please remain seated for now and wait for instructions from our onboard team.”
Meanwhile, a quick-thinking band was filmed serenading stranded passengers to try and lift the spirits after a day of travel chaos.
The moving video was uploaded to X, formerly Twitter, and showed the band singing a tune called ‘Home’.
Passengers from the Eurostar were seen sitting on the gravel as they enjoyed a moment of respite.
One passenger claimed on Twitter that they had been stuck ” for three hours”.
She added: “There is no air-conditioning, the toilets are overflowing and we have not had a single update from any member of staff in well over two hours.
“This is absolutely appalling.
“There are young children just trapped on here.”
Another traveller onboard the stuck train echoed these concerns and said old and young people on the train appeared to not be doing well.
A third woman said she was with two “overheating” children, in a train with no toilets.
Eurostar has said they are working on “replacement trains”, but the cause of the chaos today is unknown.
The lack of communication from the company has caused serious concern, with passenger Serge de Gheldere writing: “Almost 3h. Still no news, no air. This is not just an incident or bad luck.
“There is no plan. Instead of opening the doors and trusting the people, they only have one or two doors open and let people almost suffocate. There are asthma patients and infants on board.”
