FlySafair, a leading low-cost airline in South Africa, is hiring Call Centre Agents to join its Sales & Distribution team at the Head Office in Bonaero Park.
Application Closing Date: 9 July 2025
Location: FlySafair Head Office, Bonaero Park, Johannesburg, Gauteng
Job Type: Permanent | Positions Available: 6
Industry: Aviation | Salary: Market Related
Join the FlySafair Team as a Call Centre Agent
If you are passionate about customer service, thrive in a fast-paced environment, and have call centre experience, this opportunity is for you!
Successful candidates will report directly to the Call Centre Team Leader and be expected to deliver professional and timely assistance to passengers.
Key Responsibilities
- Handle incoming calls from customers/passengers
- Assist with issues such as flight delays and cancellations
- Explain airline policies and processes to customers
- Handle sensitive and confidential information
- Communicate clearly and professionally, both verbally and in writing
- Work shifts, including weekends and public holidays
Minimum Requirements
- Grade 12 / Matric certificate
- 1–4 years’ experience in a Call Centre environment
- Relevant travel or tourism qualification (advantageous)
- Fluent in English (written and spoken)
- Excellent phone etiquette and computer literacy
- Must have no criminal or credit record
- Must be willing to work flexible hours, weekends, and holidays
- Own transport is an added advantage
Personal Attributes
- Strong customer service orientation
- Patient, professional, and assertive
- Excellent time management and punctuality
- Resilient and composed under pressure
- Honest, trustworthy, and reliable
Shift Times
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
(Includes weekends and public holidays)
How to Apply
👉 Click here to apply for the FlySafair Call Centre Agent Vacancies 2025
Important Note:
- Email applications will NOT be accepted
- Only shortlisted candidates will be contacted within two weeks
- Preference will be given to under-represented designated groups
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